Frequently Asked Questions

1. I would like to return an item, what is the process?

You have 30 days to return an item subject to certain requirements.  Please see our Return Policy here.

2. Can I get a refund?

Only regular priced items may be refunded within 30 days, unfortunately, sale items cannot be refunded. Please our Refund Policy here.

3. I received my item and would like to have an exchange?

At this time, we do not exchange items unless they were defective or damaged upon receipt of your order. You may send us an email at and a customer service Agent will get back to you within 24 hours.

4. How can I refer the website to friends and family?

To refer our website, please share the link, or our social media pages on Facebook, Twitter, and Instagram.

5. How can I sign up for updates and exclusive offers?

Scroll to the end of the website and become an Insider!  Or, create an account at the top corner of the website.

6. How can I earn SE Rewards?

Click on the gold gift box located at the lower left corner of the website and immediately earn your rewards.

7. I am interested in purchasing wholesale?

Contact us using our contact form located in the Main Menu. A customer service agent will respond to your inquiry in 24 – 48 hours.

If you have any further questions, please contact us using our Contact form located in the Main Menu. Thank you for shopping Stephnie Edwards!